Shipping Policy

At ZimalSouq, we are committed to delivering your orders safely and on time across the United Arab Emirates.

Delivery Areas

We currently deliver orders throughout the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Processing Time

Orders are usually processed and prepared for shipment within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Once your order has been dispatched, delivery within the UAE generally takes 2–5 business days.

Please note that delivery times are estimates and may vary due to public holidays, weather conditions, courier delays, incorrect address information, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, ZimalSouq may offer free shipping promotions or special delivery offers.

Order Tracking

Once your order has been shipped, you may receive a tracking number or delivery update via the contact information provided during checkout.

Please ensure that your phone number, email address, and delivery address are correct when placing your order.

Delivery Issues

If your order is delayed or you have not received it within the estimated delivery period, please contact us with your order number so that we can assist you.

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempts, or the recipient being unavailable, additional delivery charges may apply for reshipment.

Damaged or Incorrect Orders

Please inspect your package when you receive it. If your order arrives damaged, defective, or contains an incorrect item, contact us as soon as possible with your order number and clear photos/videos of the package and product.

We will review the issue and provide an appropriate solution in accordance with our return and refund policy.

Contact Us

If you have any questions about your order or our shipping policy, please contact ZimalSouq Customer Support through the contact details provided on our website.

ZimalSouq — Delivering Across the UAE